and our online and mobile banking app are fully operational!
We sincerely apologize for all the inconvenience caused by our core computer system connection being down the past few days. We understand how frustrating this disruption may have been and we appreciate your patience and understanding through it all. Evaluations will be done to be assured this doesn't occur in the future.
If you have any questions or need immediate assistance please contact Member Services at 412-461-3018 x281.
To all of our members this is what occurred which caused the connection to fail:
There was no data breach or unauthorized access to your data. This was not a cyber event and not ransomware. It was an infrastructure failure — physical equipment at a third-party data center, overwhelmed by a cooling failure. It was a service availability issue, not a security incident.
Again our sincerest apologies!
